Setup and support

Compatibility, installation, roaming settings and troubleshooting before and during a trip.

Slow Travel eSIM Connection: Troubleshooting Steps

Encountering a sluggish mobile data connection while using a travel eSIM? Follow our practical guide to diagnose and resolve performance issues.

14 Sept 20266 min read

SETUP AND SUPPORT

Travel eSIM APN Settings: When to Check Them

Discover when your travel eSIM requires manual APN settings, how to locate your provider's details, and step-by-step update guides for iOS and Android.

14 Sept 20267 min read

SETUP AND SUPPORT

Travel eSIM Data Roaming Settings Explained

Understand why your travel eSIM requires the data roaming toggle turned ON and how to configure your smartphone dual-SIM settings to prevent home carrier fees.

14 Sept 20268 min read

SETUP AND SUPPORT

eSIM Stuck Activating Before Travel: What to Check

Discover why your travel eSIM might appear stuck on 'activating' before departure, the difference between profile downloading and network connection, and how to verify your settings safely.

14 Sept 20268 min read

SETUP AND SUPPORT

eSIM Connected but No Internet Abroad: Checks to Try

Troubleshoot why your travel eSIM shows signal bars but won't load pages abroad. Learn how to check data roaming, APN settings, and line routing.

14 Sept 20268 min read